On-Line Policies

NORTHWEST SEED & PET POLICIES


Privacy Policy
Terms of Use
Shipping & Return Policy

NORTHWEST SEED & PET PRIVACY POLICY 2016

Northwest Seed & Pet has drafted this document, which details how we gather and disseminate information, in an effort to demonstrate our strong commitment to online privacy. The information we collect about you is to provide you with a personalized browsing & shopping experience. We may also use it to tell you about special offers that we think you'd appreciate if you are subscribed to our newsletters. You'll never have to worry about receiving a barrage of unexpected email from us if you have not subscribed with us. We will not sell, rent or trade your information. Northwest Seed & Pet reserves the right to make changes to this Site and Policies at any time. Each time you use this Site, you should visit and review the then current Policies that apply to your transactions and use of this Site.  If you do not agree to be bound by the then current Polices, your sole remedy is not to use this Site. Please contact us if you have any questions about our privacy policy.

Use of Internet Protocol Address (IP address)

We use your internet protocol (IP) address for several reasons; to help diagnose problems with our server, to administer our Web site, to help identify you and your shopping cart, and to gather broad demographic information, such  as your computer's operating system, and browser type. Except in the case of IP addresses, this technical information cannot be used to identify you personally. Further, we do not normally use IP addresses to identify anyone. We may do so, however, to identify abuse to our website or other unauthorized activities.

Cookies and other computer information

When you visit Northwest Seed & Pet, small text files known as "cookies" will be stored on your computer's hard drive. A cookie allows us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and information about your first and last visits, number of visits, shopping cart contents, billing and shipping address, but does not include credit card numbers. You may set your web browser to notify you when you receive a cookie and you may also erase cookies from your browser after your shopping session. If you delete our cookies, you limit our ability to personalize Northwest Seed & Pet for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future. Remember cookies are stored on your computer not ours. We only have access to the cookies when you visit our site and – cookies do not allow us to track you or view what is on your computer.

Use of Registration information

Northwest Seed & Pet registration area requires customers to supply contact information, such as name and e-mail address, and demographic information, such as your ZIP code or age. We use this information to send you promotional materials from our company and from some of our partners. However, users may opt out of or opt in to these promotional email messages at the time of registration or at any time. (See Opt Out/Opt In, below)

Use of demographic information

We also collect demographic and profile data that we use to tailor your experience at Northwest Seed & Pet, this information does not reveal your personal identity. Based on this information, we display products and content we feel you might be interested in. What type of pet you're interested in, for example. We use this sort of information for editorial and personalization purposes, and occasionally for other internal purposes (maybe we'll show bird owners a certain ad, for example) but we do not connect it to any name, address or other personal identifying information. This way we can give you customized information without compromising your privacy.

Use of Order Information

When you place an order Northwest Seed & Pet requests billing information such as contact information, credit card type, credit card number, expiration date, and demographic information.  If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s). The contact information you provide is used to fulfill and send you orders, track your orders, and send company information and promotional material from Northwest Seed & Pet or our partners. You can opt out or opt in of these promotional materials at any time. (See Opt Out/Opt In, below.)

Your financial information is used for the sole purpose of billing you for products and services. Demographic data is collected to personalize future visits by displaying the content we feel would interest you most.

Information shared with third parties

We do not rent, sell, or exchange your names or personably identifiable information to third-party companies for their marketing purposes. We do provide your information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions and to deliver packages. We may share information with others who help us analyze sales data, maintain our records, and provide other services for Northwest Seed & Pet.

We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas, or court orders.

Data collected by these third-parties will be covered under the third-party's Privacy Policy agreement.

Use of Online Survey Information

To participate in our online surveys, you may be required to supply contact and demographic information. Northwest Seed & Pet may use this data to send you information about the company or its partners. We might use this information to contact you as necessary. However, you may opt out of or opt in to our mailings at any time. (See Opt Out/Opt In, below.) Demographic and profile data is also collected at our site and used to personalize future visits by displaying the content we feel would most interest you (see use of demographic information, above).

Use of Information Collected in Contests

To participate, you usually must supply us with your true identity, and demographic information which you agree to have publicly associated with your submission. The exact rules vary from case to case, and will be noted clearly on the relevant pages. Your participation will always be voluntary and knowing. Northwest Seed & Pet may use this data to send you information about the company or its partners. We might use this information to contact you as necessary. However, you may opt out of or opt in to our mailings at any time. (See Opt Out/Opt In, below.) Demographic and profile data are collected at our site and used to personalize future visits by displaying the content we feel you would most interest you (see use of demographic information, above).

 Public Forums/User Review Guidelines

Northwest Seed & Pet offers the ability to post user reviews. Please note that information that is disclosed in these arenas becomes public. Use caution in disclosing any personal information.

Security

Databases employed are protected with various physical, technical and procedural measures and access to your information by unauthorized persons is restricted. Your information is maintained behind a software and hardware firewall to isolate them from access by other networks connected to the Internet. We also advise all Northwest Seed & Pet employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics, standards, and confidentiality policies.

All information transmitted through Northwest Seed & Pet is stored on secure servers leased by us. Secure Sockets Layer (SSL) technology is used, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information.

To check the security of your connection, when using certain portions of our website like our Checkout and My Account features, look at the bottom of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." (Please note: some versions of browsers and some firewalls don't permit communication through secure servers, so you would be unable to connect to our servers to place an order.)

Children's Guidelines

The safety of children is very important to us. Although this Site is intended for use by persons at least 13 years of age, Northwest Seed & Pet can not prohibit minors from visiting our Site and must rely on parents and guardians (at least 18 years of age at time of use) to decide which materials are appropriate for children under 13. We do not collect or use any online contact information or identifiable off-line contact information about a child without parental consent. We do not distribute personally identifiable information about children without parental consent. We do not give children the ability to post or distribute personal information without prior consent. We do not entice children with games or contests that would encourage them to disclose personal information. If Northwest Seed & Pet knowingly collects personally identifying data from children, we will use it for internal purposes only. We will not post it, publish it, or supply it to any third parties. For certain purposes we may use anonymous, aggregated data about our users. Kids' information may be included in this aggregated data, but will not be personally identifiable.

Opt Out/Opt In

You may opt to subscribe to our newsletter/mailing lists, we will ask for some contact information, such as your name and email address. We will use this contact information to send you our newsletters.

Northwest Seed & Pet sends subscribed users regular newsletters and occasional promotional offers. However, Northwest Seed & Pet allows users to opt out of receiving e-mail from us or our partners.  You can, Contact Us and ask us to remove you from our mailing list.

Correct/Update Personal Information

Northwest Seed & Pet allows you to change or modify your personal information. Please first Log In and then select My Account, when finished select "Save/Sumbit" to finalize your changes.

Disclaimer (Links to other Websites)

Northwest Seed & Pet sometimes provides links to other companies' websites. Unless we expressly say otherwise, a link to another website does not mean that we are responsible for, or that we endorse the content or policy of that website. When you provide information at one of those sites, you are subject to that site's privacy policy. We encourage you to read that website's policy before submitting any information if you have concerns about how information may be collected or used.

Email Notice

Email, in general, is not a secure form of communication, and can be intercepted as it travels across the Internet. DO NOT send credit card numbers or other sensitive information via email.

Contact Us

If you have any additional questions or concerns about our privacy policy, please contact us:

Bob Mauk

President/Owner

Robert Kucera

Webmaster/IT Manager

Northwest Seed & Pet, Inc.

2422 East Sprague Ave.

Spokane, Washington 99202

ph: 509-534-0694

Fax: 509-535-4937

 

Changes to Our Privacy Policy

This Privacy Policy was posted on Northwest Seed & Pet on May 11, 2011. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will provide notice of the change on Northwest Seed & Pet. When practical, notices of changes will appear on this page in advance, so check back often.

NORTHWEST SEED & PET.COM TERMS OF USE POLICY 2016

 

Welcome to our Web site. By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term "Northwest Seed & Pet.com" or "us" or "we" or "our" refers to, the owner of the Web site. The term "you" refers to the user or viewer of our Web Site.

Acceptance of Agreement

You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

Copyright

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4 below, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties.

Service Marks

" Northwest Seed & Pet.com " and others are our service marks or registered service marks or trademarks. Other product and company names mentioned on the Site may be trademarks of their respective owners.

Limited License; Permitted Uses

You are granted a non-exclusive, non-transferable, revocable license (a) to access and use the Site strictly in accordance with this Agreement; (b) to use the Site solely for internal, personal, non-commercial purposes; and (c) to print out discrete information from the Site solely for internal, personal, non-commercial purposes and provided that you maintain all copyright and other policies contained therein. No print out or electronic version of any part of the Site or its contents may be used by you in any litigation or arbitration matter whatsoever under any circumstances.

Restrictions and Prohibitions on Use

Your license for access and use of the Site and any information, materials or documents (collectively defined as "Content and Materials") therein are subject to the following restrictions and prohibitions on use: You may not (a) copy, print (except for the express limited purpose permitted by Section 4 above), republish, display, distribute, transmit, sell, rent, lease, loan or otherwise make available in any form or by any means all or any portion of the Site or any Content and Materials retrieved therefrom; (b) use the Site or any materials obtained from the Site to develop, of as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism.

Information, articles, advice

Northwest Seed & Pet.com offers articles, information, and advice to you through this Site for educational purposes only.  With respects to pets: Any information offered through this Site is not intended to diagnose, treat, or cure your pet, and is not a substitute for veterinary care provided by a licensed veterinarian. For any medical or health related advice concerning the care and treatment of your pet, please contact your regular veterinarian or local animal hospital.  With respect to plant care: Any information offered through this Site is not intended to diagnose, treat, or cure your lawn, garden, plants, or pest problems and is not a substitute for landscape, horticultural, or pest control information provided by a licensed specialist in their respective fields. For any advice concerning the care and treatment of your lawn, garden, plants and pest problems, please contact your Local County Extension Office.

Product display, Color

This Site attempts to display product images as accurately as possible. However, we can not guarantee that the color you see matches the product color. Note that the display of color may depend, in part, upon the monitor you are using.

Errors on site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered and Northwest Seed & Pet.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and/or your credit/debit card has been charged. If your credit/debit card has already been charged for the purchase and your order is cancelled, Northwest Seed & Pet.com will issue a credit to your credit/debit card account in the amount of the charge. Individual bank policies will control when this amount is credited to your account. (If you are not fully satisfied with your purchase, you may return it in accordance with Northwest Seed & Pet.com's Return Policy.)

Pricing

Online prices, offers and selection may vary between our retail stores and Northwest Seed & Pet.com, and are subject to change. We reserve the right to limit sales, including the right to refuse sales, to resellers.

Sales Tax

Northwest Seed & Pet.com is headquartered in Washington State and therefore we are required to collect current Washington State Sales taxes from customers who are residents of Washington State, or are using a Washington State billing address, and/or having the order sent to a residence in Washington State.  Consumers who live in a state that collects sales tax are technically required to pay the tax to the state even when an Internet retailer doesn't collect it. When consumers are required to pay tax directly to the state, it is referred to as "use" tax rather than sales tax.  Please check with your individual state to determine whether you are required to pay a "use" tax on your purchases made with Northwest Seed & Pet.com.

Paying for your order (currently being re-written)

You may pay for your order with a debit card or major credit card, or by using PayPal.  We accept Visa®, MasterCard®, American Express® and Discover® Card, and debit cards with a MasterCard® or Visa® logo.  All orders are charged in U.S. currency.

Generally, credit/debit cards are not charged by Northwest Seed & Pet.com until we either ship the order to you or confirm availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit/debit card issuer at the time you place the order, which may have an effect on your available credit.

Orders paid for using PayPal will be debited at the time orders are placed. When using PayPal as your payment method, payment processing and how your credit/debit card or checking account is charged is at the sole discretion of PayPal. Click here for more information about PayPal.  If we cancel your order for any reason Northwest Seed & Pet.com will refund your PayPal account.

See our Return Policy for more details about returns.

Coupons (currently being re-written)

If using a coupon code, it must be entered during checkout in the designated Coupon Code field to redeem the respective offer. Coupons may not be combined with other coupons or promotional offers, are limited to one per transaction, and may not be redeemed for cash, credit or refund. See other restrictions in the terms of each offer. Northwest Seed & Pet.com reserves the right to restrict use of coupons on certain products, weight and destination fees, and expedited shipping charges. Online coupons are not valid in Northwest Seed & Pet retail stores unless otherwise stated in the offer terms.

Gift Certificate (currently being re-written)

If using a gift certificate code, it must be entered during checkout in the designated Gift Certificate Code field and the amount you wish to apply must be specified.  You may only use an amount up to the amount of your gift certificate.  Gift certificates may be combined with coupons or promotional offers, and may not be redeemed for cash, credit or refund. See other restrictions in the terms of each offer. Northwest Seed & Pet.com reserves the right to restrict use of gift certificates on certain products, weight and destination fees, and expedited shipping charges. Online gift certificates are not valid in Northwest Seed & Pet retail stores unless otherwise stated in the offer terms.

Validating your order/payment

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and/or shipping address. We reserve the right to reject any order you place with us and/or limit quantities on any order, without giving a reason. If we reject your order, we will attempt to notify you using the email address you have provided with the order. Generally, your credit/debit card will not be charged if we reject an order; however, we will process a refund if a charge has been made against your card.

Order acceptance/confirmation

Your receipt of an electronic or other form of order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell, nor does in signify that we have ordered items in stock (if we are out of stock or an item has been discontinued we will make every attempt to notify you when we will be able to ship your order or find and alternate replacement product). Northwest Seed & Pet.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order limitations/limited quantities

Northwest Seed & Pet.com may, at is sole discretion, limit or cancel quantities purchased per person, per household, or per order. Restrictions may include orders placed by the same Site account, the same credit/debit card, and orders that use the same billing and/or shipping address. In the event we make a change to your order, we will attempt to notify you by the email and/or billing address provided with your order. Northwest Seed & Pet.com reserves the right to limit or prohibit sales to dealers.

Shipping

All orders placed on this Site are subject to product availability and will be shipped according to our Site shipping terms. In the rare event that your order never arrives, we must receive notification of lost items via email and/or phone (as provided in our shipping terms) within sixty (60) days of receipt of the shipping confirmation email.

Indemnity

You agree to indemnify and hold Northwest Seed & Pet.com and its officers, agents, employees and other partners and Third Parties harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any other third party due to or arising out of your use of this Site, including your use of this Site to provide a link to another site or to upload content or other information to this Site. See also Legal Notices.

Disputes

This Site is operated by Northwest Seed & Pet.com, with offices in the United States of America. If there is any dispute regarding this Site, by using this Site, you agree that the dispute will be governed by the laws of the State of Washington without regard to its conflict of law provisions. You agree to personal jurisdiction and venue in the state and federal courts of the State of Washington, Spokane County.

Termination of site use

Northwest Seed & Pet.com, in its sole discretion, may terminate your account or use of this Site at anytime. You are personally liable for any orders that you place or charges that you incur prior to your termination. Northwest Seed & Pet.com reserves the right to change, suspend, or discontinue all or any aspects of this Site at any time, without prior notice.

Contact Us

 

If you have any additional questions or concerns about our privacy policy, please contact us:

Bob Mauk

President/Owner

Robert Kucera

Webmaster/IT Manager

Northwest Seed & Pet, Inc.

2422 East Sprague Ave.

Spokane, Washington 99202

ph: 509-534-0694

Fax: 509-535-4937

Changes to Our Terms of use Policy

This Terms of Use Policy was posted on Northwest Seed & Pet.com on January 6, 2014. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will provide notice of the change on Northwest Seed & Pet.com. When practical, notices of changes will appear on this page in advance, so check back often.

 

NORTHWEST SEED & PET.COM SHIPPING & RETURNS POLICY 2016

Customer Service Hours

Monday – Friday

8 am – 5pm

1-509-534-0694 (you will reach Northwest Seed & Pet)

ask for Robert or the "Web Guy"

Hello,

Customer Service hours are Monday through Friday from 8 a.m. till 5 p.m. (these hours are flexible though, depending on whether I am on vacation, sick, or have taken off work early, or taken the day off.)

My name is Robert Kucera (pronounced - Coo chair ah), I am the individual who currently runs Northwest Seed & Pet.com.  Northwest Seed & Pet.com is the online division of our retail store Northwest Seed & Pet owned by Bob Mauk, President/Owner of Northwest Seed & Pet, Inc.

As the individual who runs Northwest Seed & Pet.com, I am a very busy Individual and currently I am primarily the only employee of Northwest Seed & Pet.com.  My responsibilities include developing the web site you see, order fulfillment, packaging and shipping your order, and everything in between (basically everything fromwhat you see on the this website to you getting your order, I am solely responsible for).  Also, since I am an employee of our retail Store, Northwest Seed & Pet, I am also tasked on occasions with working on our retail sales floor, our retail shipping and receiving department, and driving our delivery truck.  I also handle a fair share of our IT (Information Technology) and computer related issues.

With all that, please be patient if you have trouble reaching Customer Service, as I also handle this area.  Most of the time you will reach our retail sales floor, they will answer as Northwest Seed and Pet.  Just ask for Robert, The Website person, the Web Guy, or our website department – any one of these will get you to customer service for Northwest Seed & Pet.com.

Shipping

We ship using these shippers and times.

  • 1. UPS - We ship through UPS and offer Ground, 3-Day Select, , 2nd Day Air, Next Day Air Saver, Next Day Air, and Next Day Air Early AM
  • 2. USPS - The United States Post Office has Parcel Post, Priority Mail, Express Mail
  • 3. Store Pickup - Walk InOnly the shipping methods that are available to you will be visible in step 2 of 4 checkout process.

Total delivery time

The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts, the processing time and the shipping time, as shown below.

Processing time - for an item is: the time from when you submit your order to when the item leaves the warehouse. The processing time at Northwest Seed & Pet.com can vary depending on a few conditions. If the item is in stock it will usually be processed in 1-2 business days. If we are out of stock of an item, it can take several days to weeks till we can restock and finish processing your order. Usually orders received after 1pm P.S.T. will start being processed the following business day, orders received after 1pm P.S.T. on Fridays will start being processed the following Monday. (this can vary depending on number of orders received before yours, holidays, vacations, sickness, and time off of employees at Northwest Seed & Pet.com.

Shipping time - from when your order is picked up by the shipping carrier you chose, to when the shipper delivers your order at your shipping address.

Shipping times

The arrival date-range of each item is determined by adding the minimum of the processing time to the minimum of the shipping time and the maximum of the processing time to the maximum of the shipping time. For instance, if you bought a mouse trap that took 1 to 2 business days to process before shipping and you had it sent by UPS ground shipping (3 to 5 business days), Your order would arrive in 4 to 9 business days. This applies to shipments in the continental United States. Shipments sent to Alaska and Hawaii, add 2 days to the shipping time. Delivery to U.S. Territories, Protectorates, APO/FPO addresses may take 3 to 6 weeks.

Determination of shipping times

During the checkout process you will be asked what shipping carrier you wish to use. You will then select the speed (time) of your shipment. Slowest = cheapest & fastest = most expensive. Your order will be shipped based on you selection.How are shipping costs determined?

The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. An estimated shipping cost is determined by adding the weight and or size of your products, the weight/size is multiplied by the shippers cost per pound/dimensions and the time you selected to transport the item to your address. It is assume all items in your cart are going to one address. If you need to ship to multiple addresses and or need multiple shipping methods you will need to make separate orders for each selection. Generally, you will see your actual shipping cost during checkout. On occasion, if the weight of your order exceeds the maximum weight that the shipping company you selected accepts, we will need to split your order between multiple boxes/packages and adjust your shipping costs for each additional box/package.

Different shipping address than billing address

If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

Shipping Regulated Materials

Due to Federal Aviation Administration (FAA) safety restrictions, we cannot ship items by air that contain regulated or hazardous materials. These restricted items are usually identified on the item page. They typically fall into one of two categories: Aerosol products in pressurized spray cans

Products that contain flammable, volatile or corrosive chemicals

Types of Email Confirmations

After you place an order with Northwest Seed & Pet.com, we email you with important information about your order's status. For instance, soon after you place an order, we send an email confirming we have received it. We send a second confirmation email when your order has shipped. You may also receive an email from the shipping company you selecting that has a tracking number for your order/s. We send more than one shipment confirmation email if we fulfill the order in multiple shipments. We might also send other emails about your order's status, if necessary. Please save these emails for your records.

Where can I ship my order?

We ship most items to all 50 states plus these U.S. protectorates and territories: American Samoa, Guam, Northern Mariana Islands, Palau and U.S. Virgin Islands. We ship most items to APO/FPO military addresses. Delivery takes 3 to 6 weeks. Items we cannot ship to these addresses are identified on the item page. Further restrictions on item type, size and weight may exist in the country where the APO/FPO address is located. Please contact your post office to verify item type, size and weight restrictions for the country where your APO/FPO address is located. Except as stated above for APO/FPO addresses and U.S. protectorates and territories, we do not ship to international destinations, Canada or Puerto Rico. Shipping to your location may change if we see a demand/no demand for. Please send us an email if you wish to have shipping to your location, and in the future we will take all emails into consideration. Surcharges may apply to your order that currently our ordering system can not take into account. If your delivery address is in Hawaii, Alaska, U.S. Territory/Protectorate this may apply. We will contact you informing you of any additional charges that were not stated during your checkout process.

Picking up an order at your retail store

If you live in or near Spokane, Washington or plan on being in the area, you can order items that are only available online and pick them up at our retail store - Northwest Seed & Pet (2422 East Sprague Location Only). When checking out just look for the "Walk In" option on the select your shipping page. Please wait for a return email stating we have your item in stock and that your order is ready for pickup. Please allow 1-5 business days for a response - if you are wanting to pickup an order same day please call first before placing your order and confirm that we have the item in stock. (1-509-534-0694) Once you have this email please bring a copy of that email and a photo id (to prove you are the purchaser of your order). You will also be required to sign for your order. We will have put your order in our will call, please go to our information counter and let them know that you are wanting to pickup and internet order. The order will be kept in the will call area for 14 days following the sending of the in stock email notification. During that time, you will receive one reminder email. After 14 days, any unclaimed items will be returned to our floor and you will receive a credit for the item within 3 to 5 business days. Site to Store pickup hours are 8:00 a.m. to 5:00 p.m. daily, except holidays that we are closed, and may only be picked up at our 2422 East Sprague location only.

Can I have someone else pick up my order for me?

Yes. During the checkout process if you would like to designate someone other than the person whose name appears on the order, in step 2 of 3 ordering page enter that persons name in the "Special instructions or comments box" during checkout. They will need to bring a copy of "your item is in stock" email and a photo id (to prove they are the person designated to pick up your order)If, after you have completed your order, you need to change the name of the person picking up your order, you can contact Customer Service at 1-509-534-0694.

How to change or cancel an order

If you need to change an existing order, you can either cancel the order and place a new one, or you can place a new order for the items that you did not include in the first order. You can cancel an order anytime during Checkout by leaving our website or removing all items from the cart." You can also cancel an order after you've completed it, provided that we have not already finished processing the order for shipment. To cancel after your order is completed, call Customer Service at 1-509-534-0965 from 8 a.m. to 5 p.m. (PST), Mon-Fri. We will do our best to act on your request to cancel orders after you have placed them. However, we fill orders quickly and may have already processed your order for shipping. If we are unable to cancel your order before it has been processed, be assured that you can return any unwanted items to us after you receive them. You will be refunded for the items returned. However be aware that our return policy states that shipping charges will only be refunded if we are at fault, the item is defective, or we sent you the wrong item. Items must also be in original packaging, unopened and in like new condition, no missing parts, etc. You will have the option of returning the items to us by mail or directly to a our retail store (Northwest Seed & Pet - 2422 East Sprague, Spokane, WA. 99202), whichever is more convenient for you. Instructions on how to return items will arrive with your order.

State sales tax on shipping

Sales tax on shipping charges is charged for orders shipped to states where sales taxes are applicable. The amount of sales tax charged is based on current state and local tax rates. Sales tax will be refunded for returned items, but not shipping charges. Please note: Items sent to Washington State are currently the only state we are charging sales tax for. This is because we only have offices and retail stores in Washington state at this time (March 05, 2007). All other states and APO/FPO and U.S. territories/protectorates are not subject to sales taxes. State and local sales tax rates are subject to change at any time.

Returns

Shipping charges are a service fee and will only be refunded if we (Northwest Seed & Pet.com) are at fault for sending you a defective or wrong item.

General Returns Policy

If you decide that you just don't want the item you ordered, don't like the look or color, could not afford, etc., you may return new, unopened items sold and fulfilled by Northwest Seed & Pet.com within 30 days of delivery for a full refund of the merchandise (shipping will not be refunded). Any Items returned for other than our mistake (defects, wrong item, etc) that have been opened and or used will incur a 15% restocking fee and shipping charges will not be refunded. Items should be returned in their original packaging. We will pay the return shipping costs if the return is a result of our error. Return instructions and a return label is sent out with every order. You must call our customer service or email Northwest Seed & Pet.com to receive a Return Authorization Number (RAN). This RAN must be written on the Return Label. If an order is returned with out a RAN you will not receive a refund.

Returns

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items that are Not Returnable

Northwest Seed & Pet.com does not accept returns of the following items: · Hazardous items that are gas-powered or contain flammable liquids. (These items will say "This item cannot be returned" on their product detail page.)· Any product that had a serial number or UPC and is now missing it.· Downloadable products.· Gift certificates.· Grocery products (honey, popcorn, garlic, potatoes, etc.) If these items are received by your rotten please email us a picture within 24 hrs of receiving and we will determine if the item is eligible for a refund.

Items purchased from sellers other than Northwest Seed & Pet.com.

Partial Refunds

Partial Refunds will be issued for the following items: · Any item that has obvious signs of use. 15%· Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. 50% (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)· Any item not returned in the condition it was shipped. 15%

Orders Returned After 30 Days

No refunds will be given after 30 days. An item (items) that is returned 31 days after the purchase date will not be refunded and the item can not or will not be returned.

Exchanges

If you received a faulty item and need to exchange it for the same item, please follow our return policy above , and in your call or email please state that you would like a replacement. We will send out a replacement. You will be charged for the replacement, but once we receive the defective item back we will refund you. If it is determined that the item was not defective a 15% return fee will be deducted from your refund and shipping charges will not be refunded. If you would like to exchange an item for a different one, please follow our return policy above, and in your call or email please state that you would like to exchange for a different item. You will be refunded your original purchase price once we receive the item back. Shipping charges are not refunded for exchanges, and a 15% return fee will be charged for any items found to be used. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. Your bank in most cases will also take 5-10 additional days to post any refunds from Northwest Seed & Pet.com. Remember to write your Return Authorization Number (RAN) on your return label for all returns.

Using our Return Mailing Label

The return mailing labels supplied with every order are valid only for returns shipped within the U.S. Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs. If you use this mailing label and your return is not the result of our error, the shipping cost will not be refunded. Remember to write your Return Authorization Number (RAN) on your return label for all returns. 

Restocking Fee

Any item incurring a 15% restocking/return fee will have that amount deducted from your refund after the returned item is received by Northwest Seed & Pet.com.

 

* While we accept returns and exchanges we do not refund shipping charges.

** Any replacement items that are sent out due to manufactures defect, we will pay shipping charges.  If for any other reason you want an exchange you will be responsible for the new shipping costs.